This Privacy Policy
Full details on data collection, retention, encryption and your rights. Updated monthly to reflect platform changes and regional law updates.
LEGAL REFERENCE
Your privacy is how we build trust
We handle your account details, payment history and gaming activity with the same care we apply to every transaction. This policy explains exactly what we collect, how we...
Data SecurityAccount ProtectionPayment PrivacyTransparencyYour Control
What we collect and why
When you open an account with dindong, we collect your identity information, contact details, and payment data to verify your account and process your deposits through DANA, OVO, GoPay and QRIS. We track your gaming activity, session history and account balance to deliver your lobby experience and settle payouts accurately. In supported regions of Indonesia where local law permits, we use this
data to prevent fraud, meet regulatory requirements and improve our service. We do not sell your personal information to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Privacy questions – reach us here
Email Support
Contact our privacy team directly at [email protected] with any questions about how we handle your data or your personal information rights.
Account Settings
Update your privacy preferences, review connected devices and manage data-sharing choices directly inside your account dashboard under Security.
Live Chat
Our support team is available 24/7 in the app to explain what data we hold and walk you through your privacy options quickly.
WHY VISITORS TRUST US
Why our policy earns your confidence
Encryption Standard
All sensitive data—account details, payment info, session history—travels through TLS 1.2 or higher encryption. We audit these channels monthly to catch gaps early.
Payment PCI Compliance
Our payment processors handle DANA, OVO, GoPay and QRIS transactions under PCI DSS standards. We never store full card numbers or wallet credentials on our servers.
Data Retention Limits
We keep your personal data only as long as needed to operate your account and meet local Indonesian regulatory requirements. Inactive accounts are anonymized after 24 months.
Third-Party Audits
Independent security firms review our data practices and infrastructure quarterly. Audit results are available to support teams for transparency verification.
Indonesia Regional Law
Our data policies align with Indonesian data protection standards and local financial rules in supported regions. We honour regional privacy requests through formal channels.
User Rights Access
You can request a copy of all data we hold about you, ask us to correct inaccurate information or request deletion where permitted by law.
BENCHMARKED
How our policy compares across pages
Terms of Service
Covers account creation rules, game rules and dispute resolution. Privacy policy sits alongside ToS; both govern your use of dindong.
Cookie Notice
Separate page explaining which cookies we use (session, analytics, preference) and how to manage them in your browser settings.
Payment Policy
Details how DANA, OVO, GoPay and QRIS deposits and withdrawals flow through our platform. Privacy policy covers the data side; payment policy covers the flow.
Account Security
Guide to two-factor authentication, device management and login alerts. Privacy policy explains what data supports these features.
Data Processing Addendum
For business partners and integrations. Outlines how third parties can access anonymized game data or reporting metrics under strict contracts.
Regional Compliance
Indonesia-specific addendum listing which Indonesian data laws we follow and how you exercise rights under regional regulations.
SERVICE CONTEXT
Key principles that shape this policy
01
Minimal Collection
We ask only for information we need to run your account, verify your identity and process your DANA, OVO, GoPay or QRIS payments. No unnecessary fields.
02
One-Tap Consent
When you open an account, you'll see exactly what we collect and how we use it. Update your consent choices anytime in Settings without losing access.
03
Transparent Logging
Your account shows a full activity log: login times, devices used, deposits made and sessions played. You can export this anytime for personal records.
04
Fraud Prevention Only
We analyze your behaviour to spot account takeovers or payment fraud—not to profile you for marketing. Our AI flags anomalies; humans review flagged cases.
05
No Cross-Selling
Your gaming data stays inside dindong. We don't share lists of players with external brands, even when they offer casino or sportsbook services.
06
Deletion on Request
Close your account and request data deletion. We remove personal info within 30 days unless law requires us to keep records for compliance or dispute resolution.
Privacy questions answered
We retain anonymized account records for 12 months to settle disputes and verify payouts. Personal identifiers (name, email, phone) are deleted within 30 days of closure unless Indonesian law requires longer retention for tax or regulatory audit trails.
No. Your payment provider processes your deposit; we send only transaction confirmations and settlement data to them. We never share your full account activity or gaming history with payment platforms. Each has its own privacy policy covering their side.
Yes. Open your account and go to Settings > Privacy > Download My Data. You'll receive a file showing identity info, contact details, payment history, session logs and account notes we've recorded. Requests are processed within 7 days.
We encrypt all login credentials, use two-factor authentication options and monitor login attempts for fraud signals. If we spot unusual activity, we'll alert you and may temporarily lock your account until you confirm it was you.
Email [email protected] with the subject 'Privacy Concern.' Our privacy team responds within 5 business days. If you believe we've violated Indonesian data protection rules, you can also file a formal complaint with the relevant local authority.
Yes. Our practices align with Indonesian privacy standards in supported regions where we operate. We store Indonesian player data on servers compliant with local requirements and honour data access and deletion rights under regional regulations.